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 Citizens
Charter
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For
enhancing the convenience of the travelling
public of Rajasthan, Rajasthan State Road
Transport Corporation was setup on 1st October,1964
under the provisions of Road Transport Act
1950. The basic goals of our development plans
have ever since the corporation has setup
in 1964 aims of a well coordinated and integrated
transport policy to secure social stability
through national integration of minds, which
interalia require political cohesion and social
intercourse through free personnel movement
inside the country. RSRTC’s pride in its national
role and its firm resolve to expand its operations
extend to a pride in corporate discipline
and resolute management. With the objectives
and target of national development, we have
on record an impressive pattern of growth
of road transport in passenger over the years.
Our fleet has increased to 4861 from 421.
We are transporting daily about 11.25 lacs
passengers and operating on routes connecting
32 districts of Rajasthan and neighboring
states. For better convenience of the passengers,
RSRTC has setup well planned bus stands in
all the important locations with all public
amenities as well as way side bus stands erected
at almost all the boarding points through
out Rajasthan. RSRTC is also fully aware of
its social responsibilities and providing
free and concessional travel to a series of
sections of the society including Press People,
Freedom Fighters, Blind, Cancer Patients and
Handicapped etc.
For extended travelling facility to the colonies
and sub-urban towns in and around Jaipur city,
irrespective of the heavy financial loss on
this operation, RSRTC has been operating about
250 city buses per day. For late night passengers
selected city night service buses connecting
Railway Station, Bus Stand has also been operated
by RSRTC. The process of development and expansion
of facility to the commuters is a regular
process in RSRTC and RSRTC is rightly expediting
its responsibility. For declaring its public
responsibility this citizen charter has been
published on account of better transparency
and accountability.
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Disposal of public complaint/Suggestions
for enhancing public facility citizen
charter has been framed as follows :
Complaints can be lodged by any of these
methods: (1)
By contacting Control
Room on telephone no. (0141)- 2374670
situated in HO, RSRTC, Jaipur any time
in 24 hrs. with full name, address,
contact number and details of complaint.
(2) By submitting a written complaint
in person, through postal mail to the
concerned officer in the table below
(3) Through Fax at Head office, Jaipur
at (0141)- 2374658
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Bus
operation related matters
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S. No |
Particulars |
Officer Concerned |
Address |
Duration of disposal |
|
1 |
For
inter state bus operation |
E.D.
(Traffic) |
Room
No - 20 ,
Head Office
Parivahan Marg,
Chomu House,
Jaipur - 302001 |
3
Months |
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2 |
For
bus services at nationalized routes |
do
|
do
|
7
days |
|
3 |
For
bus services at non-nationalized routes |
do |
do
|
5
days |
|
4 |
For
city bus operation |
do |
do
|
3
days |
|
5 |
For
sub-urban bus operation |
do |
do
|
7
days |
Construction of bus stands
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S. No |
Particulars |
Officer concerned |
|
Duration of disposal |
|
1 |
For
bus stand at big cities |
E.D./G.M. |
Head
Office
Parivahan Marg,
Chomu House,
Jaipur - 302001 |
3
days |
|
2 |
Bus
stand at villages/New places |
do |
do |
10
days |
|
3 |
Construction of bus stand |
E.D.
(Admn.) |
do |
1
Month |
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4 |
Expansion of existing bus stand |
do |
do |
1
Month |
For
facilities at bus stands
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S. No |
Particulars |
Officer concerned |
|
Duration of disposal |
|
1 |
For
passenger sheds |
E.D.
(Admn.) / G.M. |
Head
Office
Parivahan Marg,
Chomu House,
Jaipur |
2
Months |
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2 |
Arrangement for seats |
Chief Manager |
|
7
Days |
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3 |
Cleanness of toilets |
do |
1
days |
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4 |
Cleanness of bus stand |
do |
2
days |
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5 |
Complaint against items sold at
the shops of bus stand |
do |
1
day |
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6 |
Regarding STD/PCO |
do |
1
Month |
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7 |
For
drinking water |
do |
1
day |
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8 |
For
canteen facility |
do |
1
Month |
Complaints
of traveling public
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S. No. |
Particulars |
Officer concerned |
Address |
Duration of disposal |
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1 |
Regarding driver |
Chief Manager |
|
3
days |
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2 |
Punctuality of buses |
do |
3
days |
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3 |
Complaint against crew |
do |
3
days |
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4 |
Against staff at inquiry |
do |
3
days |
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5 |
For
public amenity at bus stand |
do |
3
days |
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6 |
Behavior of driver/conductor in journey |
do |
3
days |
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7 |
Regarding excess fare |
do |
3
days |
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8 |
For
not giving tickets |
do |
3
days |
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